Get help
Start with the complete Help Center for button-by-button instructions, batch payroll, tax recommendations, backups, exports, and troubleshooting.
Email huntermelnick123@gmail.com. Do not email Social Security numbers, tax IDs, bank details, or complete payroll files.
Before contacting support
- Confirm the app is version 5.3.0.
- Note the device model and operating-system version.
- Describe the step that failed without including sensitive payroll data.
- Export an encrypted backup only when you understand that support cannot recover its passphrase.
Tax and compliance questions
The app provides optional recommendations, not legal or tax advice. Confirm official withholding instructions with the IRS, state revenue agency, local tax authority, payroll provider, or qualified professional.
Open privacy-safe system diagnostics before contacting support.
Prepare a privacy-safe feedback packet with step-by-step details and optional non-payroll diagnostics.
Return to app · Privacy · Terms
Recommendation sources
Open the Tax & compliance adviser to see the source, effective date and collection date for each recommendation. Use “Check for recommendation updates” to request the latest verified catalog.